Effective Date: August 3, 2025
Service Provider: FUTUREAPPS AI P.S.A.
Address: UL. JANA I JĘDRZEJA ŚNIADECKICH 20D / 7, 35-006 RZESZÓW, POLAND
Application: GuideX (City GuideX)
Contact: [email protected]
City GuideX respects your privacy. All analytics and personalized advertising are DISABLED by default.
When you first use our app, we will ask for your explicit consent to: - Collect information about applications installed on your device - Show you personalized advertisements based on your interests - Enable analytics to improve app performance and prevent fraud
You are in control: - All data collection is OFF until you choose to enable it - You can opt-in to improve your experience - You can opt-out at any time in Settings > Privacy - Declining does not affect core app functionality
This data collection is handled through our trusted partners: - Firebase Analytics (Google) - Performance monitoring - Facebook Analytics - Analytics and insights - IronSource - Personalized advertising
For complete details, see the sections below.
This Privacy Policy explains how FUTUREAPPS AI P.S.A. ("we," "us," "our") collects, uses, and protects your information when you use the GuideX mobile application ("Application").
We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).
The Application is intended for users 16 years of age or older. We do not knowingly collect personal information from children under 16. If we discover that we have collected information from a child under 16, we will immediately delete it.
When you create an account using our supported authentication methods, we collect:
From Authentication Providers (Facebook, Google, Apple, Firebase): - Name - Email address - Profile photo URL - Unique user identifier (UID)
BY DEFAULT, THIS DATA COLLECTION IS DISABLED.
If you choose to opt-in to analytics and personalized advertising, we collect:
Installed Applications Information: - List of installed application package names - App versions and installation dates - App categories and types
Why We Collect: - App performance and crash diagnostics - Fraud prevention and security - Personalized advertising (IronSource) - Service optimization
Advertising Identifier: - Your device's Advertising ID (IDFA on iOS, AAID on Android) - Used for personalized advertisements through IronSource - Can be reset in device settings
In-App Behavior (When Analytics Enabled): - Features used and frequency - Time spent in different sections - Error messages and crash reports - App performance metrics
Your Control: - ✅ DISABLED by default - no collection until you opt-in - ✅ Explicit consent required before any data is collected - ✅ Can be disabled anytime in Settings > Privacy > Analytics & Ads - ✅ Declining does not affect core app features - ⚠️ Single toggle controls both analytics AND personalized advertising together
We do not collect or access: - Microphone or audio recordings - Background location data - Cookies - Contact lists - Photos or media (except profile photo from SSO) - Any other personal data not explicitly mentioned
Your location and preferences are used to generate: - Attraction stories and descriptions - Answers to questions about places - Personalized trip itineraries
We process your personal data based on: - Consent: You agree to our Terms and Privacy Policy - Contract Performance: To provide services you've requested - Legitimate Interest: To improve our services and ensure security
We only share data with trusted service providers when you opt-in to analytics and personalized advertising:
Analytics Providers (Opt-In): - Firebase Analytics (Google): Performance monitoring, crash reporting, usage analytics - Data Shared: Installed apps, device info, usage patterns, crash logs - When: Only if you opt-in via Analytics & Ads setting - Privacy Policy: https://firebase.google.com/support/privacy - Your Control: Disable in Settings > Privacy > Analytics & Ads
Advertising Partners (Opt-In): - IronSource (Advertising Platform): Personalized advertising, ad serving, monetization - Data Shared: Advertising ID, installed apps, device info, ad interactions - When: Only if you opt-in via Analytics & Ads setting - Privacy Policy: https://developers.ironsrc.com/ironsource-mobile/air/ironsource-mobile-privacy-policy/ - Your Control: Disable in Settings > Privacy > Analytics & Ads
Essential Service Providers (Required): - Firebase/Google: Account management and data storage - RevenueCat: Subscription and payment processing - Authentication Providers: Facebook, Google, Apple (only for login)
Legal Requirements: We may disclose information if required by law, court order, or to protect our rights and users' safety.
You have complete control over analytics and personalized advertising in our app through a single unified setting.
How to Access Controls: 1. Open City GuideX app 2. Go to Settings (gear icon) 3. Tap Privacy 4. Toggle Analytics & Ads setting (Default: OFF)
What This Single Setting Controls: When enabled, it activates: - Firebase Analytics - Performance monitoring and crash reports - Facebook Analytics - Usage analytics and fraud detection - IronSource Personalized Ads - Interest-based advertising - Installed Apps Data Collection - For diagnostics and ad personalization - Advertising ID Collection - For personalized advertisements
Note: Analytics and personalized advertising are managed together as a single setting. When you enable this setting, both analytics collection and personalized advertising are activated. When disabled, neither analytics nor personalized ads are active.
When you first open City GuideX, you'll see a consent dialog explaining our data practices. You can choose: - Accept - Enable analytics and personalized ads - Decline - Keep everything disabled (default)
What happens if you decline: - ✅ All core features work normally (guides, tours, audio) - ✅ Maps and location services work normally - ✅ No analytics or advertising data is collected - ✅ No installed apps information is scanned - ❌ Ads shown will be non-personalized (generic) - ❌ We cannot diagnose device-specific crashes
You have the following rights regarding your personal data:
Request information about what personal data we hold about you, including analytics data collected (if opted in)
Correct any inaccurate or incomplete personal data
Request deletion of your personal data, including analytics data deletion (Firebase, Facebook) and advertising data deletion (IronSource)
Request your data in JSON format including all stored information (account details, visited attractions, trips, preferences, analytics consent history). Requests are processed within 30 days.
Object to certain types of data processing, including analytics collection and personalized advertising. Can be done immediately in Settings > Privacy > Analytics & Ads.
Request limitation of data processing. Disable analytics and advertising via the Analytics & Ads toggle while keeping your account active.
Withdraw consent for data processing at any time via Settings > Privacy > Analytics & Ads toggle or email [email protected]. Data collection stops immediately.
URL: https://guidex.city/delete-data Request deletion of specific information while keeping your account active
URL: https://guidex.city/delete-account Complete account and data deletion (irreversible)
You can delete individual trips directly through the Application interface
Processing Time: Data deletion requests are processed within 30 days
Your data is primarily processed and stored in the United States through Google Firestore. By using our Application, you consent to this transfer. We ensure your data receives adequate protection consistent with applicable privacy laws.
We may update this Privacy Policy periodically. We will notify you of significant changes through: - In-app notifications - Email notifications - Updated effective date on this page
Continued use after changes constitutes acceptance of the updated policy.
Email: [email protected]
For GDPR-related requests: Email: [email protected] Subject Line: "GDPR Request - [Your Request Type]"
FUTUREAPPS AI P.S.A.
UL. JANA I JĘDRZEJA ŚNIADECKICH 20D / 7
35-006 RZESZÓW, POLAND
The Application uses third-party services with their own privacy policies:
We do not use cookies or similar tracking technologies. The Application may use standard mobile analytics provided by our hosting platform, but this does not involve cookie-based tracking.
In case of a data breach affecting personal information, we will: - Notify relevant authorities within 72 hours (as required by GDPR) - Inform affected users by email without undue delay when required by law - Take immediate action to secure the breach and prevent further incidents
Note: Most user data in our system is anonymized, with email being the primary personally identifiable information stored.
This Privacy Policy is effective as of January 1, 2025
© 2025 FUTUREAPPS AI P.S.A. All rights reserved.